Rush Orders: CURRENTLY - Due to Covid-19 restrictions and inflation of some building materials, Rush Orders are not available for some items.
TERMS & CONDITIONS
PAYMENT Terms: Net 30 Days
When we place an order with our builders, they will need a down payment towards that production cost. Remember, in most cases, your item is made-to-order. Often, it is customized to your specifications. In order to guarantee they are compensated for this work, we are required to get a payment from you up-front.
We prefer 50% down at time of order and the remaining 50% when the item ships to you. However, we know times are tough all around, so we will work with you on payment arrangements.
A finance charge of 2% per month will be added to all invoices past 30 days after item has shipped.
A minimal re-stocking fee will be assessed for returned items. Item pricing may fluctuate base on builders and building supplies cost during certain time periods.
PRODUCTION Time:
8 Weeks would be a projected normal turn-around time for larger furniture items, but currently those times vary and can be up to 23 weeks in extreme cases. (The wait is totally worth it! )
QUICK SHIP ITEMS:
These are products the builder usually has on hand and ready to go, so the shipping time is greatly reduced.
Smaller items, and those capable of shipment via UPS usually have much shorter turn-around times.
How do I return an item?
Contact us and let us know that you want to return your item. Delivery in reverse. You'll be contacted by FTL to arrange a time to come pick up your purchased items. Please know there will be a re-stocking fee of 15-20% for most items.
OUR RETURNS POLICY:
Regardless of builder warranty, we want you to be satisfied with your purchase. If your product is not what you expected, please let us know. Our Amish builders are committed to making things right for their customers. They will work with you to correct any issues. Items damaged during shipping will be replaced. And if you aren’t completely satisfied, they will be happy to refund you upon return of the ordered product. In some cases there may be a restocking fee. Don’t hesitate to contact us for any issues.
WARRANTY
Most of our builders will repair any furniture that is manufactured defect within 1 year of purchase date. Please check info on your product page for specific product warranty statements.
If your purchase is within warranty, our builders will accept your return products that have a manufacturer defect or shipping damage. Builders will work with us to make your order correct or refund your purchase price.
OUR BUSINESS VERIFICATION:
We are a licensed and registered business with the Secretary of State of Ohio. In order to function as an online business, we have a business address in Independence, Ohio. We do NOT have a storefront, hence, this is an online only business. We maintain an office space that is not a store.
We are in good standing with our business. License # 4628584. Simon-Pure Amish LTD. -Domestic for Profit LLC - Articles of ORG - Effective Date 2/26/2021.