High-End Furniture Showroom
Shipping & Returns
Shipping Standards
Welcome to Simon-Pure's shipping policy. We are dedicated to providing excellent delivery services to ensure your furniture arrives safely and on time. Our shipping methods and packaging are designed to protect your valuable purchases throughout the journey to your home
The Amish Faith embodies minimalistic living. Our company attempts to emulate that lifestyle, rejecting the use of cardboard and especially Styrofoam. We utilize reusable padded blankets with long lifespans to carefully wrap our cargo and transition it safe and damage free to the end customer.
Shipping FAQs
We have contracted with Amish furniture delivery companies that deliver on a bi-weekly basis or monthly basis.
Once order goes into the system and is scheduled for pick up from the shipping warehouse, we will notify you of an anticipated delivery date. We cannot control disruptions to our shippers schedule.
Cancellation Policy
All Simon-Pure Amish Woodworks furniture is made or customized according to the customer's selected specifications. Because these items are specially ordered and often handcrafted, the following policies apply.
Order Cancellation: Customers may request cancellation within 48 hours after Simon-Pure submits the order to the builder. Cancellation requests must be submitted in writing.
Cancellation is subject to confirmation that the builder has not begun production, purchased nonreturnable materials, or otherwise incurred nonrecoverable costs.
After the cancellation period, any approved cancellation may be subject to documented, nonrecoverable production, material, finishing, and transportation expenses.
Returns & Refusals
Refused Deliveries: If a customer refuses delivery of conforming custom furniture after shipment has been arranged or begun, the customer may be responsible for reasonable, documented additional transportation, storage, return shipping, and handling expenses.
Restocking Fees: A restocking fee of 20% of the order amount applies to approved returns or cancellations of customized furniture without manufacturer defects.
Customer Acknowledgment: By approving an estimate and submitting payment, the customer acknowledges receipt of these policies, provided they were disclosed before purchase, and agrees to the applicable terms, subject to any rights provided by law.
Important Delivery Preparations
-
It is the customers responsibility to have the area where they wish the furniture to be placed and the path to that place free of hazards, debris and obstruction and to verify and ensure that the furniture will fit past any stairs, doorways, openings, etc. to the desired location.
-
Due to liability, we will not assemble cribs or attach anything whatsoever to a wall or structure and absolutely will not remove doors, windows or perform any structural alterations to enable passage for a delivery.
-
We will remove any and all shipping material involved with our delivery, but don’t include moving or removal of any existing furniture or items
Curb Side Delivery
Our most cost effective service. The furniture is delivered onto the customer’s property. Shipping materials are removed, but no assembly is included. Our driver will bring your order into your garage or porch area that has minimal steps/stairs. Or we will place it with care in a safe area outside of your home that you designate.
White Glove Delivery
Our premier service. The furniture is transported to the location specified by the customer, light assembly is performed if necessary and shipping materials are removed. This is inside delivery. Our driver will bring your furniture to the room you want it placed in, put it together and set it up for you. Please see details for exceptions and exclusions.
International
Delivery
Although we are not able to establish international delivery, when possible we will work with you to find an appropriate shipping company to help you get your purchase to your desired location.